Every Item at DisplayThisWay.com Ships
Fast and Free within the continental United States.
Frequently Asked Questions
How long after placing my order will my package ship?
How
long after my order ships will it be delivered to me?
Do
I need to be at home for delivery?
Will
the delivery person bring my package inside?
How
can I get my order delivered more quickly?
How
will I know when my order has shipped?
How
do I use my tracking number to check on delivery of my package?
How
can I check the status of my order?
What
do "Pending" and "In Progress" mean?
What
if my order arrives and has been damaged while in transit to me?
What
if I don't like the product and want to return it?
Will
the return shipping be Free?
Will
you ship to an address that is not my address?
Do
you ship outside of the Continental United States?
How long after placing my order will
my package ship?
Most in-stock items ship within 24 hours of order
processing. To be more specific, orders placed before 12:00 noon EST M-F are processed
the same day that the order is placed. Those orders are sent to the shipping warehouse
the same day (Monday through Friday) and most are shipped within 24 hours of processing.
Orders received after 12:00 noon EST will be processed before 8:00 am the following
business day (excluding weekends). Display This Way will
make every effort to meet shipping deadlines. Occasionally orders may be delayed
by unforeseen circumstances or difficulties. Due to extensive inventories and
availability, many items drop-ship to our customers directly from affiliate warehouses.
In some cases shipment of those orders may be delayed. If
you have not yet placed your order, and would like to ask for stock status or
delivery information on a specific item, we will be happy to supply you with that
information. Please send an email to
orders@DisplayThisWay.com
with the name of the item and your zip code. Generally it
takes approximately one business week, give or take a day, for an order to be
processed and delivered. If a package is shipping
to an address near the stocked warehouse, delivery will take less time. Likewise
if the shipping address is not located near a warehouse, delivery time will take
a little longer. You can
request
an expedited shipping quote online. Expedited shipping options are
also available at the checkout.
How long after my order ships
will it be delivered to me?
Once your package has shipped, it should be to you
in 3-5 days, but can be delivered in 1 or 2 days. If you require fast delivery,
Next Day and 2 Day Air delivery is available at the checkout. We use numerous
warehouses throughout the United States and we will make every effort to have
the item you ordered shipped from the warehouse that is closest to you. If
you have not yet placed your order, and would like to ask for stock status or
delivery information on a specific item, we will be happy to supply you with that
information. Please send an email to
orders@DisplayThisWay.com
with the name of the item and your zip code. Generally it
takes approximately one business week, give or take a day, for an order to be
processed and delivered. If a package is shipping
to an address near the stocked warehouse, delivery will take less time. Likewise
if the shipping address is not located near a warehouse, delivery time will take
a little longer. Expedited shipping options are available at the checkout. A
few of our very heavy or extremely fragile items ship by freight truck to guard
against damage. Shipments made via freight truck sometimes take a little longer
to arrive because the carrier will need to contact you by telephone to schedule
delivery. If you receive a shipment tracking number that is not UPS, FedEx, DHL,
USPS or Airborne, your order has shipped via Freight Truck. To speed up delivery
you may call the freight carrier to set up the delivery date and time. See
"How
do I use my tracking number?" below. Please note that our warehouses do not
ship nor do our carriers deliver on Saturdays, Sundays or major holidays.
Also,
extended shipping time in transit should be expected during the holiday season
and during adverse weather conditons. Display This Way of StandsAndMounts.com
will not be responsible for delivery delays due to weather conditions or other
delivery problems outside of our control. Once orders have shipped, the shipment
tracking number is sent via email. It is the customer's responsibility to track
the delivery. Please let us know if delivery problems arise. We are here to help
you with any problems, concerns or questions you may have. You can reach Customer
Service 24 hours a day.
Click Here.
Do
I need to be at home for delivery?
Usually
you do not need to be at home for delivery. UPS, Fed Ex and Airborne will usually
leave packages at your home without needing a signature. If you live in a "high
risk" neighborhood (one in which a previous delivery was stolen), UPS and Fed
Ex will leave a note on your door telling you that they came by and instructing
you on what is needed for them to complete the delivery. If you order a heavy
item that is delivered by freight truck, someone will need to accept delivery.
The freight company will call you once your order reaches your local hub to set
up an agreeable delivery date and time. In all cases of delivery, if you are home
when the package is delivered, it is a good idea to inspect the box for any outside
indications that the contents may be damaged. You do not however need to keep
the delivery person there while you inspect the contents of the box for damages
if the outside of the box indicates the product was delivered without rough handling.
If you tell us that the product was found to be damaged or defective upon opening
the box, we will believe you whether or not the damage was noted when delivered.
(See
What if my order arrives and has been damaged while in transit to me?
below.)
Will
the delivery person bring my package inside?
UPS, FedEx and Airborne will leave the package outside
your door. They do not bring packages inside. 95% of our shipments are made with
these 3 carriers. All of the other freight carriers will bring your package to
you but will not bring it inside your home or business. The "free delivery" that
we pay for is called "Tail Gate Delivery" which means that the driver will bring
the item to your address, but will not bring it inside. It will be up to you to
remove the item from the truck and bring it inside. Delivery drivers will unload
heavy packages with a lift gate and they will bring the packages inside
for
an additional fee, but these upgraded delivery charges will need to be paid
for by you. If you know that you will have trouble getting a heavy package into
your home (if you're going to an upper floor or don't have muscle power available),
please let us know before the item ships. You can add a request for inside delivery
in the "comments" box at the checkout. If we add "Inside Delivery" to your order
it will be much less expensive than paying the driver directly. Since we have
an account with each carrier, their charge to us is much more wallet friendly
than their charge to you. Generally they will charge you $150, but will charge
us only $100.
How can I get my order delivered more
quickly?
If
you'd like to expedite delivery of your order, just choose expedited shipping
at the check-out. If you choose expedited shipping, you are not giving up the
amount of money that would have been saved if you had chosen the "Free Shipping"
option. The amount of money that it would have cost to ship the item via UPS Ground
is deducted from the total amount it costs for expedited shipping. This is the
amount that you see at the check-out when given the choice of shipping method.
Large items that ship via freight carrier are not given the expedited shipping
option at the check-out because freight carriers do not offer expedited shipping.
Also, 2 Day Delivery means that the item will be delivered to you 2 days after
it has shipped, not 2 days after you placed the order. Likewise, Next Day Delivery
means that the item will be delivered the day after it has shipped.
How will I know when my order has
shipped?
Once your item has shipped, you will be sent an email
that will contain the name of the shipment carrier and your shipment tracking
number. You can also get your shipment tracking number by logging into DisplayThisWay
with the login and password that was created by you at the checkout. After checking
out, your login information will be emailed to you with a link back to our site
to make it easy for you to check the status of your order or to send us a note
with us any questions or concerns.
How do I use my tracking number to
check on delivery of my package?
You can use the tracking number that was emailed
to you upon shipment of your order at the applicable carrier's website to get
current location and delivery information on your package. A list of the carriers
that we frequently use and their website addresses are below. In the event that
a carrier does not offer online tracking, their phone number is listed below.
Often the carriers without online tracking tools are very close to your shipping
address and will contact you by phone to set up next day delivery. If
you make delivery appointment with a freight carrier, and you are not available
for delivery, additional charges will occur. The freight carrier will store the
item until delivery can be rescheduled, but they will charge us a hefty storage
fee, and that charge will be passed on to you. Storage fees can run between $60
- $150 per day. For this reason it is very important that you make a delivery
appointment that will work for you.
UPS: https://www.ups.com
Fed Ex: https://www.fedex.com
CEVA Logistics: https://www.cevalogistics.com
Con-Way Freight: https://www.con-way.com
Custom Global Logistics: https://www.customgl.com
C & M Forwarding: https://cmforwarding.com
Estes Express Motor Freight: https://www.estes-express.com
Fed Ex: https://www.fedex.com
New England Motor Freight NEMF: Phone 1-908-965-0100
New Penn Motor Freight: https://www.newpennmotorfreight.com
Old Dominion Freight: https://www.odfl.com
Overnite Trucking: https://www.overnite.com
Pitt Ohio: https://www.pittohio.com
PJAX Freight: https://www.pjax.com
R & L Carriers: https://www.rlcarriers.com
Roadway Freight: https://www.quiktrak.roadway.com/cgi-bin/quiktrak
USF Holland: https://www.usfc.com
Watkins Freight (FedEx National LTL): https://www.watkins.com
YRC Freight: https://www.yrc.com
How can I check the status of my order?
If you have purchased a "Special Order" item or if
an item suddenly becomes unavailable, the details of the expected delivery date
will be communicated to you via email or from within your online account. To view
your account, simply log in at our site using the login and password that you
created when you checked out. There are several "status" indicators. Please contact
Customer Service if you have any questions or concerns.
What do "Order Received" and "In Progress"
mean?
A status of "Order Received" means that we have received
your order but it has not yet been sent to the warehouse for shipping. Generally
all orders are sent to the warehouse within 24 hours with the exception of orders
received after 12:00 noon EST on Friday. Orders received Friday evening to early
Monday morning are sent to the warehouse on Monday morning. Many will ship the
same day. Most will ship within 24 hours. If your order shows a status of "Order
Received" for more than 24 hours (not including weekends) there is a problem with
your order. Please contact
Customer Service or call
1-800-807-1477. A
status of "In Progress" means that your order has been sent to the warehouse for
shipping, and we await the shipment tracking information. As soon as it comes
to us it is entered into your account and is automatically sent to you via email.
You can also log in to your account to receive an updated status on your order.
In stock items ship within 24 hours, though occasionally the tracking information
is delayed and will be entered 24-48 hours after shipment. If you do not get a
tracking number 3-4 days after placing your order, please contact
Customer
Service.
What if my order arrives and has been
damaged while in transit to me?
If an item is delivered to you in unacceptable condition,
do not reject delivery, but do make sure the damage is noted by the delivery driver.
Let us know
immediately of the damage by filling out the
Damage
Notice Form. Notice of damage must be given to us within 48 hours of delivery
as shipment carriers have time limits and restrictions in place for filing claims.
If you do not notify us of damage within 48 hours of receiving your item, and
we are not able to file a claim against the carrier for damage, you will not be
refunded and a whole new item will not ship to you. As indicated above, we will
do our very best to supply you with new replacement parts. Please
send notice of damage to
Customer Service. We
will respond with a remedy to the problem within hours. In many cases the problem
is more easily remedied with the expedient shipment of new parts. If the item
has suffered significant damage, and we are notified within 48 hours of the damage,
we will file a damage claim against the carrier and we'll ship a new item right
away. You will not be charged for a new replacement part or a new item and it
is not your responsibility to file a damage claim against the carrier. Please
keep the damaged item and the original packaging until the carrier has contacted
you, has picked the item up or has inspected the item and released it to you to
do with as you wish. In most cases the carrier will just ask you to discard the
damaged item. Freight damage is not frequently an issue with our shipments. This
information is included here in the rare case that you are not totally satisfied
with the condition of your delivery. Please note that damage to an item will be
remedied promptly with a shipment of a new part(s) or an entire item. If a shipment
carrier damages your item in transit, and you do not want to accept a new replacement
part to make the item whole and good, the order can be canceled, however, return
of your order will be treated as a non-defective return. In this case, you will
need to request an RMA number from
Customer Service
. Please note that non-defective returns are refunded at the purchase price minus
original shipping costs and a 20% restocking fee.
What if I don't like the product and
want to return it? Will the return shipping be free?
If you decide that you want to return a non-defective
item for any reason the return shipping charge will not be free. The refund on
a non-defective return is the total cost of the purchase minus a 20% restocking
fee and the "real shipping charges" for delivery to you. The "real shipping charges"
equal our real cost to ship the item to you. For this reason it is best to be
certain that the item that you choose to purchase is something that you are sure
that you want. We certainly don't want you to be disappointed in your purchase
from us and, if you like, we will help you choose the item that will best fill
your needs or desires. If you need any help or have any product questions at all,
please send our sales staff an email at
Orders@DisplayThisWay.com
or give us a call at 1-800-807-1477. We are happy to help. If you want to request
return instructions, please request a
RMA for Return.
Will you ship to an address that is
not my address?
Yes,
we certainly will. However, if there is any indication that a credit card is being
used without consent of the cardholder, we will verify with the cardholder that
the purchase is authorized before shipment. If an order is held for this reason,
there will be a note inside of your account indicating that there is a problem
verifying the order.
Do you ship outside of the continental United States?
Yes,
we do ship outside the continental US to Alaska, Hawaii and Puerto Rico on select
products but there is an additional charge for shipping. Orders for shipments
to these areas can be processed at the checkout but Expedited Shipping must be
selected. Selecting Expedited Shipping for orders to Alaska, Hawaii and Puerto
Rico covers the additional shipping cost but does NOT increase the level of service.
We now offer shipping to Canada on select products and can also ship internationally
but orders for international shipments must be made by calling the Sales Line
at 1-919-552-8102 for your shipping quote. We do not accept International Credit
Cards. Please note we cannot ship to P.O. Boxes or Military APOs.