Please fill out the form below to Report a Damaged Item, Defective Item or Missing Parts.

Please note that damaged or defective parts on an item will be remedied promptly with a shipment of either new parts or an entire item depending on the severity of the situation. We will request photographs from you to enable us to resolve the issue as quickly as possible, so please wait to repackage items until photographs have been taken. Please hold on to damaged items or parts until new parts are delivered or a carrier has returned to inspect the item. If your item is missing parts, those parts will be sent to you right away directly from the manufacturer.

As soon as you submit the form below, a customer service representative will contact you via email or phone with a resolution to the problem.

* denotes required field

Name on Order:*
Email Address: *
Order Number: *
Name of Item: *
Delivery Company: *
Shipment Tracking Number:
Was Delivery Accepted or Rejected? *
Was the damaged noted in writing by the carrier?*
Describe appearance of packaging: *
250 characters remaining
Describe Damage of Item: *
250 characters remaining
List Missing, Damaged or Defective Parts from Assembly Instructions: *
350 characters remaining
Enter the code shown: