Company Info
Since 2003 Display This Way has been selling high-quality audio video stands and
mounts made by Premier Mounts, Chief, Peerless AV, Crimson AV, OmniMount, Ergotron
and many other name brand mounting solution manufacturers.
DisplayThisWay.com
is owned by Caro-Line Holding Company and is a sister company to
StandsandMounts.com.
DisplayThisWay.com is staffed with certified mounting experts ready to help you
complete your mounting and display projects. We will help you integrate and configure
mounts and other display products for your monitors, flat screens, projectors
and more. Our experts offer advice on which products will work in your specific
display situation. We offer expert advice on any mounting project you have in
the works, and we'll supply you with the materials to complete your project. We're
happy to help, so give our audio video mounting experts a call today at 1-800-807-1477.
Privacy Policy
DisplayThisWay.com is firmly committed to customer privacy and we do not share
any information collected on this website. View our
privacy
policy.
Security
When you send us personal information such as your name, address, phone and credit
card number, the information is encrypted and protected with SSL, the current
industry-standard encryption protocol. When you are on an SSL-protected page,
a picture of a closed lock appears next to the URL address in your browser. Another
way to tell if you are on a secure page is to look at the URL address. Secure
SSL-encrypted pages have URLs that start with https://. Every page on our website
is secured with SSL and every URL begins with https://. Your information is Safe.
Making a Purchase
Making a purchase could not be easier. Just browse the DisplayThisWay.com "secure"online
store and click on any items that you are interested in. If you wish to buy an
item, put it into your shopping cart by clicking the "Add to Cart" button.
If you want to remove an item from your shopping cart click on the "Remove
items" button. After you have finished putting items into your shopping cart,
click on "Check Out" and you will be asked for a few details that we
need to be able to satisfy the order. After completing your order, you will be
given the option to create an account so as to allow you to return to our website
to check the status of your order, to get shipping and tracking information or
to communicate with us concerning your order. To save time, you can log in with
your password when you come back to make future purchases. (Repeat customers are
often given special discounts, so we encourage you to log in to the same account
instead of setting up a different one for every purchase.) Once your payment has
been received we will process your order and send it to the warehouse to be shipped.
Once your item is in transit to you, shipment tracking information will be entered
into your account so that you can keep an eye on your item as it comes to you.
Display This Way accepts all major credit cards, checks, money orders, PayPal,
Google Checkout and
purchase orders.
Orders paid for with checks or e-checks will be in a "Hold" status until
the funds have cleared accounts.
Discounts
You can receive discounts on bulk purchases. If you would like to inquire on a
volume discount for a bulk purchase, please call our sales team at 1-800-807-1477
or 1-919-552-8102, send an email to
Orders@DisplayThisWay.com
or submit a request for a quote from our
Request
Quote Page. Net 30 terms are offered to businesses, corporations, educational
institutions, non-profit agencies and government organizations upon approval.
Order Acceptance
The receipt of an order number or an email order confirmation does not constitute
the acceptance of an order or a confirmation of an offer to sell. DisplayThisWay.com
reserves the right, without prior notification, to limit the order quantity on
any item and/or to refuse service to any customer. Verification of information
may be required prior to the acceptance of any order.
Display This Way has the right to accept or decline an order for any reason. In
the event a product is listed incorrectly due to typographical, description and/or
errors in pricing DisplayThisWay.com shall have the right to refuse or cancel
any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your
order is canceled, Display This Way shall immediately issue a full credit to your
credit card account.
Disclaimer
Slight changes in prices, availability, descriptions and dimensional specifications
of the products sold on the DisplayThisWay.com website may be made without notice.
Errors will be corrected when discovered, and DisplayThisWay.com reserves the
right to revoke any stated offer and to correct any errors, inaccuracies, or omissions
(including after an order has been submitted). Display This Way will not be responsible
to refund customers for delivery delays that are the result of weather conditions
or other delivery problems outside of our control.
Canceling an Order
If you have placed an order that you wish to cancel, please send a request for
cancellation to
Customer Service.
Cancellations can not be made by phone. An order can be canceled if it
has not yet shipped and will not ship for 24 hours. Cancellation requests can
not be made by phone. If you have placed an order that you wish to cancel, please
fill out the
cancellation
request. We will make every effort to cancel your order. Before doing so we
must be sure that your order has not shipped, has not been docked to ship and
can be stopped from shipping. An order is not considered to be canceled until
you have received a return "Confirmation of Cancellation" email. An
order can not be canceled if your package has already shipped, has been processed
for shipping or is on the dock awaiting pick up. If this is the case, you will
receive a tracking number for the shipment instead of a confirmation of cancellation.
Shipping
Visit our
Shipping - FAQ for
answers to questions or concerns you may have about shipping.
Delivery Schedule
Most in-stock items ship within 24 hours of order processing. Orders placed before
12:00 noon EST M-F are processed the same day that the order is placed. Those
orders are sent to the shipping warehouse the same day (Monday through Friday)
and most are shipped the same day. Orders received after 12:00 noon EST will be
processed and shipped the following business day. DisplayThisWay.com will make
every effort to meet shipping deadlines. Occasionally orders may be delayed by
unforeseen circumstances or difficulties. Due to extensive inventories and availability,
some items drop-ship to our customers directly from affiliate warehouses. In some
cases shipment of those orders may be delayed.
If
you have not yet placed your order, and would like us to confirm stock status
or delivery information on a specific item, we will be happy to supply you with
that information. Please call us at 1-800-807-1477 or send an email to orders@DisplayThisWay.com
with the name of the item and your zip code. Generally it takes approximately
one business week, give or take a day, for an order to be processed and delivered.
If a package is shipping to an address near the stocked warehouse, delivery will
take less time. Likewise if the shipping address is not located near a warehouse,
delivery time will take a little longer.
Backorders
If an item suddenly becomes unavailable, the details of the backorder and information
concerning the expected delivery date will be communicated to you from within
your account and/or via email. To view your account, simply log in at our website
using the login and password that you created when you checked out. As most items
are continually restocked, backorders are not frequently an issue.
Payment Terms
DisplayThisWay.com accepts Visa, MasterCard, American Express, Discover, PayPal,
Google Checkout, Checks, Money Orders and
Purchase
Orders. Items purchased by check or money order will be processed upon deposit
of funds. Credit cards will be charged upon shipment of merchandise. All online
credit card charges are processed through a third-party payment processing center
in an encrypted secure environment.
Warranties
All items on this web site are new and unused. All items carry a manufacturer's
warranty. DisplayThisWay.com has a 15-day exchange policy on defective items.
The warranty period begins upon purchase of an item, except in the case of a "special
order" or "backorder." In those cases the warranty period begins
upon delivery of the item. If an item comes to you defective, DisplayThisWay.com
will arrange pick up of the item for return and will send a replacement item once
pick up of the original shipment has been confirmed. If an item becomes defective
after 15 days, you will need to send the defective merchandise to the manufacturer
or their service location for replacement or repair. If your item is missing parts,
it is considered to be incomplete, not defective. If your item is incomplete,
please contact the manufacturer directly to order parts, or let our
Customer
Service Dept know within 15 days and we will order the parts for you. After
15 days please contact the manufacturer directly for parts. If the manufacturer's
contact information is unavailable within the product packaging, we will be happy
to send it to you. Just email us at
Orders@DisplayThisWay.com.
Damaged Items
Freight damage is not frequently an issue with our shipments. This information
is included here in the rare case that you are not totally satisfied with the
condition of your delivery.
If an item is delivered to you in unacceptable condition, do not reject delivery,
but do make sure the damage is noted by the delivery driver. Let us know
immediately
of the damage by filling out the
Damage
Notice Form. Notice of damage must be given to DisplayThisWay.com within 48
hours of delivery as shipment carriers have time limits and restrictions in place
for filing claims. If you do not notify us of damage within 48 hours of receiving
your item, and we are not able to file a claim against the carrier for damage,
you will not be refunded and a whole new item will not ship to you. As indicated
above, we will do our very best to supply you with new replacement parts. Photos
of both the outer packaging and actual damage itself may be required. Please send
notice of damage to
Customer Service.
We will respond with a remedy to the problem within hours. In many cases the problem
is more easily remedied with the expedient shipment of new parts. If the item
has suffered significant damage, and we are notified within 48 hours of the damage,
we will file a damage claim against the carrier and we'll ship a new item right
away. You will not be charged for a new replacement part or a new item. Please
keep the damaged item and the original packaging until the carrier has contacted
you, has picked the item up or has inspected the item and released it to you to
do with as you wish. Please note that damage to an item will be remedied promptly
with a shipment of a new part(s) or an entire item. If a shipment carrier damages
your item in transit, and you do not want to accept a new replacement part to
make the item whole and good, the order can be canceled, however, return of your
order will be treated as a non-defective return. In this case, you will need to
request an
RMA number and return
instructions from
Customer Service
. Please note that non-defective returns are refunded at the purchase price minus
shipping costs an a 20% restocking fee.
Sales Department
You can reach our sales team toll free at 1-800-807-1477.
International callers can reach us at 1-919-552-8102.
Phone Hours: Monday - Thursday 9:00 - 6:00 EST, Friday 9:00 - 5:00
EST or via Email
24 hours a day, 7 days a week!
Contact our expert Sales Team for any of the following:
Get Help from
a Sales Team Member through these online forms:
Customer Service
Customer Service handles all questions and concerns that you may have about
an existing order. You can reach a customer service representative by phone
at 1-800-807-1477 ext 2 Monday
- Thursday 9:00 - 6:00 EST, Friday 9:00 - 5:00 EST or by email
24 hours a day.
You can contact Customer Service Online
for the following: